1. Acceptance of Terms

By accessing or using MakeMeGlobal's SaaS applications, CRM systems, ERP solutions, mobile apps, or any related services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not use our services. These terms apply to all users, including customers, administrators, and end-users of our applications.

2. Service Description

MakeMeGlobal provides cloud-based software solutions including:

• SaaS Applications: Software-as-a-Service solutions accessible via web browsers
• CRM Systems: Customer Relationship Management platforms for managing customer interactions and data
• ERP Solutions: Enterprise Resource Planning systems for business process management
• Mobile Applications: Native and web-based mobile apps for iOS and Android platforms

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

3. Account Registration and Security

To use our services, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring that all users under your account comply with these terms

4. Subscription and Payment Terms

Our services are provided on a subscription basis. By subscribing, you agree to:

• Pay all fees associated with your subscription plan
• Automatic renewal unless cancelled before the renewal date
• Price changes with 30 days advance notice
• No refunds for partial subscription periods unless required by law

All fees are exclusive of taxes, which you are responsible for paying where applicable.

5. User Data and Content

You retain ownership of all data and content you input into our systems. By using our services, you grant us:

• A license to store, process, and transmit your data to provide our services
• Permission to use anonymized, aggregated data for service improvement and analytics
• The right to access your data to provide support and comply with legal obligations

You are responsible for ensuring you have the right to upload any data and that it complies with applicable laws.

6. Acceptable Use Policy

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Violate any laws, regulations, or third-party rights
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or disassemble our software
• Resell, sublicense, or redistribute our services without authorization
• Use automated systems to access our services without permission

7. Intellectual Property

All intellectual property rights in our services, including software, designs, trademarks, and documentation, remain the exclusive property of MakeMeGlobal. You receive a limited, non-exclusive, non-transferable license to use our services in accordance with these terms. This license terminates upon cancellation of your subscription.

8. Service Availability and Support

We strive to maintain high service availability but do not guarantee uninterrupted or error-free service. We provide support during business hours and will make reasonable efforts to resolve issues promptly. Scheduled maintenance may result in temporary service interruptions, for which we will provide advance notice when possible.

9. Data Backup and Recovery

While we implement regular backup procedures, you are responsible for maintaining your own backups of critical data. We are not liable for data loss resulting from service interruptions, user error, or system failures beyond our reasonable control.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our services are provided "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid in the 12 months preceding the claim
• We are not responsible for third-party services integrated with our platform

11. Indemnification

You agree to indemnify and hold MakeMeGlobal harmless from any claims, damages, losses, or expenses arising from your use of our services, violation of these terms, or infringement of any rights of another party.

12. Termination

Either party may terminate the service agreement:

• You may cancel your subscription at any time through your account settings
• We may suspend or terminate accounts for violation of these terms or non-payment
• Upon termination, your access will be revoked and data may be deleted after a grace period
• You may export your data before termination

13. Modifications to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated via email or through our applications. Continued use of our services after changes constitutes acceptance of the modified terms.

14. Governing Law and Dispute Resolution

These terms are governed by the laws of India. Any disputes will be resolved through good faith negotiation, and if necessary, through binding arbitration or the courts of Kolkata, India.

15. Contact Information

For questions about these Terms and Conditions, please contact us:

MakeMeGlobal
Email: legal@makemeglobal.org
Address: 12th Floor Mani Casadona, New Town Kolkata India 700156
Phone: [Your Contact Number]

Last Updated: January 2025