Introduction

At MakeMeGlobal, we value your trust and are committed to safeguarding your personal and business information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our SaaS applications, CRM systems, ERP solutions, and mobile apps. We only collect information that is necessary to provide you with the best service experience, such as account details, business information, usage data, and service-related information.

Information We Collect

When you use our SaaS, CRM, ERP, or mobile applications, we collect:

• Account Information: Name, email address, company name, phone number, and billing information
• Business Data: Customer information, sales data, inventory records, financial information, and other business data you input into our systems
• Usage Data: How you interact with our applications, features used, login times, and performance metrics
• Technical Information: IP address, device type, browser information, operating system, and application logs
• Support Information: Communications with our support team, feedback, and service requests

How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our SaaS, CRM, ERP, and mobile application services
• Process transactions, manage subscriptions, and handle billing
• Send important service updates, security alerts, and administrative messages
• Respond to your inquiries, provide customer support, and troubleshoot issues
• Analyze usage patterns to enhance application performance and develop new features
• Ensure security, prevent fraud, and comply with legal obligations

Data Security and Storage

We implement industry-standard security measures to protect your data, including: encryption in transit and at rest, secure data centers, regular security audits, access controls, and compliance with data protection regulations. Your business data is stored securely and is only accessible to authorized personnel and systems necessary to provide our services.

Data Sharing and Third-Party Services

We do not sell your personal or business data. We may share information with:

• Service Providers: Trusted third-party vendors who help us operate our services (cloud hosting, payment processing, analytics)
• Business Partners: With your consent, we may share data with integrated third-party applications you choose to connect
• Legal Requirements: When required by law, court order, or to protect our rights and safety

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze application usage, maintain session state, and improve our services. You can manage cookie preferences through your browser settings, though some application features may require cookies to function properly.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account termination, we may retain certain data for legal, regulatory, or business purposes. You can request data deletion by contacting us.

Your Rights

You have the right to:

• Access, update, or correct your personal information
• Request deletion of your data (subject to legal and contractual obligations)
• Export your data in a portable format
• Opt-out of marketing communications
• Object to certain data processing activities

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Children's Privacy

Our services are designed for businesses and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our applications. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

MakeMeGlobal
Email: privacy@makemeglobal.org
Address: 12th Floor Mani Casadona, New Town Kolkata India 700156
We are committed to addressing your privacy concerns promptly and transparently.